92coo Privacy Policy – How We Protect Your Data

92coo ("the Platform", "we", "us") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how we handle your personal data when you visit 92coo.net, create an account, make deposits or withdrawals, play games, or interact with our support team. It applies to all players based in Pakistan and anywhere else in the world where 92coo is accessible.

We collect only the data that is necessary to deliver our services safely and fairly. We do not sell your personal information to third parties for marketing purposes. We do not share your data with anyone who does not need it to help us operate the platform or comply with our obligations.

By creating a 92coo account you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside the Terms and Conditions. If you disagree with any part of this policy, please do not create an account or use the platform.

We collect personal data in several ways: directly from you when you register or use the platform, automatically through your device and browser as you interact with our site, and from third-party payment processors when you make a deposit or withdrawal.

We do not collect sensitive personal data such as biometric data, health records, religious beliefs or political opinions. If we ever need to collect additional data beyond what is listed above, we will update this policy and notify you in advance.

Every piece of data we collect is used for a specific, legitimate purpose. We do not use your data for anything that was not described to you at the point of collection. The primary purposes for which we use your personal data are:

• Account management: Creating and maintaining your player account, processing your login, and enabling you to access all platform features.
• Payment processing: Processing deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and card payments. Matching your payment details to your registered account to prevent fraud.
• Identity verification: Confirming that you are who you say you are, that you are at least 18 years of age, and that your payment methods belong to you before processing withdrawals.
• Fraud prevention and security: Monitoring account activity for signs of unauthorised access, bonus abuse, money laundering or other prohibited activities as defined in our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and maintaining records of support interactions.
• Platform improvement: Understanding how players use the platform to improve the user experience, game library, payment flows and mobile app performance.
• Responsible gaming: Monitoring gaming patterns to identify players who may be showing signs of problem gambling and ensuring that self-exclusion and deposit limit requests are properly enforced.
• Communications: Sending transactional emails (deposit confirmations, withdrawal notifications, account alerts). Promotional emails are only sent to players who have opted in to receive them.

We process your personal data on the following legal bases depending on the purpose of processing:

• Contract performance: Processing your data to deliver the services you signed up for — account management, deposits, withdrawals, gameplay, support. Without this data we cannot provide the platform.
• Legitimate interests: Fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring. These activities benefit both you and the platform and are proportionate to the privacy impact.
• Legal obligation: Identity verification and anti-money laundering checks where required to comply with applicable legal obligations.
• Consent: Promotional communications and the use of non-essential cookies. You may withdraw consent at any time without affecting any other processing activity.

Where processing is based on your consent, you can withdraw that consent at any time by contacting support or adjusting your account settings. Withdrawal of consent does not affect any processing that was already carried out lawfully before you withdrew it.

92coo does not sell, rent or trade your personal data to any third party for commercial purposes. We share your data only with the specific service providers who need it to help us operate the platform. All third parties with whom we share data are bound by confidentiality agreements and are not permitted to use your data for any purpose other than the one for which it was shared.

Categories of third parties who may receive your data:

• Payment processors: JazzCash, Easypaisa, Raast, and partner banks who process your PKR deposits and withdrawals. They receive only the financial data necessary to complete the transaction.
• Identity verification providers: Services that assist with CNIC, passport and age verification checks. They receive identity documents only when verification is required.
• Game providers: Third-party game suppliers whose titles are available on the 92coo platform. They may receive a session token and anonymised usage data to deliver the game experience. They do not receive your full identity or payment details.
• IT infrastructure providers: Hosting, cloud storage and security service providers who store and process platform data on our behalf under strict data processing agreements.
• Customer support tools: Live chat and ticketing platforms used by our support team. Chat transcripts are stored within these systems and are accessible only to authorised support staff.

We may also disclose your personal data if required to do so by a court order, legal process or regulatory authority with jurisdiction over our operations. In such cases we will disclose only the minimum data required and will notify you where we are legally permitted to do so.

When you make a deposit or request a withdrawal on 92coo, you provide payment details such as your JazzCash or Easypaisa mobile wallet number, your bank account number, or your debit or credit card details. All payment transactions on the 92coo platform are denominated in Pakistani Rupees (PKR).

Payment data is handled with an additional layer of care beyond standard personal data. We do not store full card numbers on our servers. Card payments are processed through PCI-DSS compliant payment gateways. Your JazzCash and Easypaisa wallet numbers are stored only in encrypted form and are never displayed in full within the platform interface or in any communication.

Your payment details are matched against your registered account identity during withdrawal verification. This is a security measure to prevent fraudulent withdrawals to accounts that do not belong to you. If the name on your JazzCash or Easypaisa account does not match your 92coo registration name, you will be required to submit verification documents before the withdrawal is processed.

Transaction records — including deposit and withdrawal amounts, timestamps and payment method references — are retained for a minimum of five years for anti-money laundering compliance purposes. This retention is a legal obligation and is not adjustable even if you request deletion of your account during that period.

92coo uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences and to understand how players use the site so we can improve it. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in as you navigate between pages, and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping using the platform.
• Functional cookies: Remember your preferences such as language settings, notification preferences and responsible gaming limits you have set. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand which pages are most visited, how long players spend on different sections and where players encounter difficulties. We use this data internally to improve the platform. Analytics data is aggregated and does not identify you individually.
• Performance cookies: Monitor the speed and reliability of platform features and payment flows to help our technical team identify and resolve issues quickly.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will prevent the 92coo platform from functioning correctly. Blocking functional or analytics cookies will not affect your ability to play but may limit certain personalisation features.

We keep your personal data for as long as your account is active and for a defined period after your account is closed. We do not hold data for longer than is necessary for the purposes described in this policy or required by our legal obligations.

General retention periods:

• Account and identity data: Retained for the lifetime of your active account plus five years after account closure.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction to comply with anti-money laundering requirements.
• Support communications: Retained for three years from the date of the last interaction in a support thread.
• Usage and analytics data: Retained in aggregated, anonymised form indefinitely. Individual usage records are anonymised after 24 months.
• Self-exclusion records: Retained permanently to prevent re-registration by a previously self-excluded player.

When data reaches the end of its retention period it is securely deleted or anonymised in a manner that means it can no longer be linked back to you as an individual. If you request deletion of your account before the end of the applicable retention period, we will delete all data that we are not legally obliged to retain and clearly explain which data must be kept and why.

Protecting your personal data from unauthorised access, loss or misuse is one of our core technical priorities. We implement a range of organisational and technical security measures across the 92coo platform.

• Encryption in transit: All data transferred between your browser or app and the 92coo servers is encrypted using TLS (Transport Layer Security). You will always see HTTPS in your browser address bar on 92coo.net.
• Encryption at rest: Sensitive data including payment method references, identity documents and passwords is encrypted in our database storage using industry-standard encryption algorithms.
• Password security: Passwords are stored as salted cryptographic hashes. Even internal staff with database access cannot see your actual password.
• Access controls: Access to systems containing personal data is restricted to staff who require it for their job functions and is logged and audited. All staff with access to personal data are trained in data protection procedures.
• Fraud monitoring: Real-time monitoring systems flag unusual account activity such as login from a new country, multiple failed login attempts, or irregular withdrawal patterns for security review.
• Regular security reviews: Our technical infrastructure is reviewed regularly to identify and remediate vulnerabilities.

Despite these measures, no internet-based system is completely immune to security risks. If you believe your account has been compromised, contact our support team immediately so we can suspend the account and investigate.

You have rights over your personal data. These rights are not complicated to exercise — contact our support team and we will handle your request promptly, typically within 30 days.

To exercise any of these rights, contact our support team through live chat or via the email address displayed in the footer of this page. State clearly which right you are exercising and include your registered email address and account username so we can locate your records. We will not charge a fee for data requests unless they are manifestly unfounded or excessive.

The 92coo platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. Our registration process includes a date of birth field and we verify age as part of the account verification process. Any account found to belong to a person under 18 will be immediately closed and all data associated with that account will be deleted as soon as it is safe to do so.

If you are a parent or guardian and believe that a minor has registered on 92coo using false information, please contact our support team immediately with the relevant details. We will investigate and take appropriate action including closing the account and deleting associated personal data within the shortest possible timeframe.

We do not direct any marketing communications at minors and we do not use data from any individual who we know to be under 18 for any purpose other than closing their account and preventing re-registration.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in applicable legal requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and notify registered players by email and via an in-platform notification.

Minor changes — such as clarifications, corrections of typographical errors, or rewording that does not alter the substance of any section — may be made without prior notice. We encourage you to review this page periodically so you are always aware of our current practices.

Your continued use of the 92coo platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised version. If you disagree with any change, you may close your account and request deletion of your data by contacting support before the updated policy takes effect.

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, you can reach our team through live chat on the 92coo website during support hours, or via the email address displayed at the footer of this page. Please use the subject line "Privacy Request" and include your registered username and email address to help us locate your account and respond promptly.

We aim to acknowledge all privacy-related requests within 72 hours and to resolve them within 30 calendar days. For complex requests — such as a full data export — we may require up to an additional 30 days and will notify you if that is the case.

When submitting identity documents for verification purposes, please use email rather than live chat, and avoid attaching sensitive files to chat windows. Send documents only to the official 92coo support email address shown in the footer of this site.